tony farugia

Tony’s management career spans 30+ years, with several Fortune 500 companies and Small to Medium Enterprises in the Airline and Telecommunication industries across the UK, Europe and Australia.

He has earned a reputation as someone who delivers ‘exceptional’ rather than ‘expected’ results, assisting clients to improvements in operational efficiencies and increased revenues as well as establishing key relationship principles for communication and negotiating. He provides a valuable mix of skills which will align your company’s human resources with your core values, vision and mission, in pursuit of critical operating efficiencies in recruiting, staff assessment and performance review processes.

As a trainer and Keynote speaker he facilitates 3 proven diagnostic programs:-

1. Belbin profiling which identifies differences between effective and ineffective individuals and teams, providing manageable strategies avoiding costly recruitment and re-training.

2. Neethling Whole Brain learning preferences, providing a comprehensive battery identifying Leadership, Skills capability, Creativity, Learning and Relationships.

3. As the Australian facilitator for Behavioural Science Systems that measure behaviours and identify actions that accelerate and sustain against actions that hinder performance.

Tony is results orientated and resourceful. He is a personable individual with the vision and experience needed to deliver customer strategies which maximise revenue and service capabilities.

Key activity / achievements:

UK Sales Manager Delta Airlines, London: Restructured the UK sales operation, introduced business structure and process expertise into Channel Management, Account Relationships, Marketing and Sales.

GM Helensvale Technology Group Brisbane: Introduced a rapid expansion program from 15 - 50 staff across three Telstra Business call center’s restructuring the sales incentives and recruitment processes.

Regional sales manager British Airways London-Sydney: Represented the sales organisation in the BBC Television documentary ‘Mission to Sell’

Key Skill Areas:

Mentoring, coaching teams and individuals in Performance management

Management Training

Succession Planning,

Negotiation skills, Public speaking, Consultative selling workshops.

Recruitment, Retention processes.

Develop reward programs and recognition systems.

Develop employee roadmaps aligned to values and culture.

Industry Experience:

Airlines, Telecommunications, Professional Services, Training